99% Recovery or No Charge
We set a high bar for success for your printhead cleaning. We know that recovering 50% of 100 blocked nozzles does you no good so our standard for a chargeable recovery is 99% or better. For instance, on a Spectra Galaxy 256 printhead with 256 nozzles, a successful cleaning means no more than 2 blocked nozzles by the time we are done. This ensures that a successfully cleaned head can go right back to work. We stand behind all our recoveries with a 30 day performance guarantee.
30-Day Performance Guarantee
We can usually recover 99% or more of nozzles. The recovered nozzles should remain unclogged for at least 30-days following our service.
If the originally recovered jets clog again within a 30-day period, print another jet nozzle test pattern and call us to set up another cleaning. Send the printhead and jet test back to us with the same shipping standards as before.
We will do another nozzle recovery. If after receiving the printheads back you continue to have problems, send us a final jet test pattern and we will refund the cleaning price and the ground shipping. We do not refund any expedited shipping costs or additional insurance purchased.
Send the printheads, jet test pattern, and Process Form to:
Attn: Printhead Cleaning
2011 Cherry St Ste 116
Louisville CO 80027